01Make the basics easy to verify
Customers should quickly understand where you are, when you are open and what work you handle.
- Keep business details consistent across your website and Google profile.
- Use clear service categories and current workshop photographs.
- Make the booking or contact action obvious.
02Show genuine proof
Real work, clear explanations and honest reviews help customers judge fit.
- Ask genuine customers for a review after completed work.
- Reply without exposing customer or vehicle details.
- Use educational examples instead of exaggerated promises.
03Follow up for a reason
The vehicle record should decide when a message is useful.
- Send reminders from service need or deferred work.
- Separate service updates from marketing consent.
- Track which channels produce real bookings.