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Multi-branch and franchise

Scale the operating system, not the admin burden.

Share customers, vehicles and standards across the group while each branch keeps the local control it needs to run the day.

Baymate · live system
Next best actionOne customer and vehicle history

Recognise the person and car at any permitted branch while preserving the location behind every job and document.

02Central standards
03Branch autonomy with guardrails
04Group reporting
Source attachedHuman approved
The design promise

Start at one branch, prove the workflow and roll it across a group without rebuilding the data model.

Built into the workflow

Depth where the day gets complicated.

01

One customer and vehicle history

Recognise the person and car at any permitted branch while preserving the location behind every job and document.

Baymate01
Live workspaceOne customer and vehicle history History shared
Source recordAttached
Next actionVisible
ControlNamed person
02

Central standards

Publish approved inspection templates, smart jobs, pricing rules, permissions and operating policies with version control.

Baymate02
Live workspaceCentral standards Standard published
Source recordAttached
Next actionVisible
ControlNamed person
03

Branch autonomy with guardrails

Allow named local exceptions, require approval where needed and keep every deviation visible.

Baymate03
Live workspaceBranch autonomy with guardrails Exception named
Source recordAttached
Next actionVisible
ControlNamed person
04

Group reporting

Roll up governed metrics, compare like-for-like branches and drill through to the source without spreadsheet consolidation.

Baymate04
Live workspaceGroup reporting Metric reconciled
Source recordAttached
Next actionVisible
ControlNamed person
05

Shared procurement and stock

Use group vendor terms, central buying, inter-branch transfers and visibility across available inventory.

Baymate05
Live workspaceShared procurement and stock Stock visible
Source recordAttached
Next actionVisible
ControlNamed person
06

Controlled rollout and migration

Import, reconcile, pilot and deploy in waves with readiness checks and a branch-level cutover record.

Baymate06
Live workspaceControlled rollout and migration Rollout checked
Source recordAttached
Next actionVisible
ControlNamed person
One connected flow

Four steps. No broken hand-off.

01

Standardise

Define the group model, data, roles and operating standards.

02

Pilot

Prove the workflow and reconcile the numbers at a representative branch.

03

Roll out

Move branches in controlled waves with training and readiness gates.

04

Improve

Compare outcomes, share what works and version the next standard.

What changes

A calmer workshop with stronger control.

  • Consistent customer experience across branches
  • Local accountability inside group visibility
  • A migration path designed for operating continuity

Put multi-branch and franchise inside the same workshop system.

Use every role, every job and every branch without paying for another seat.

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