01Book from real capacity
Available people, skills, bays and promised work determine what the day can carry.
- Reserve time for diagnostics and unexpected findings.
- Match specialised work to the right person and equipment.
- Confirm parts-sensitive bookings before the vehicle arrives.
02Name the blocker
Waiting becomes manageable when the reason and owner are visible.
- Use specific states such as awaiting approval or parts.
- Give every blocked job a named next action.
- Set the next customer update before the promise expires.
03Finish before adding more
Review the oldest and most blocked work before pulling another car into a bay.
- Hold a short start-of-day flow review.
- Escalate jobs with no movement.
- Measure elapsed waiting separately from working time.